Muster Retouren Anfrage

Wenn Sie eine Retoure melden möchten, COPY the following Sample text into a document (for printing) or an e-mail and fill in the fields marked with (*) marked locations. Send us the form. Please delete as applicable.

				
					Nachricht AN
1A profi-pumpe.de UG (haftungsbeschränkt)
Service
Kreuzberger Ring 46
65205 Wiesbaden

Telefaxnummer: +49(0)611 9458776-11
E-Mail-Adresse: service@profi-pumpe.de 

Hiermit widerrufe(n) ich/ wir (*) den von mir/ uns (*) abgeschlossenen Vertrag über den Kauf der folgenden Waren (*)/ die Erbringung der folgenden Dienstleistung (*) und bitte um Retoure.

Ich bin mit der Übernahme der Versandkosten einverstanden.

Bestellt am (*)/ erhalten am (*)

Name des/ der Verbraucher(s)
Anschrift des/ der Verbraucher(s)

Unterschrift des/ der Verbraucher(s) (nur bei Mitteilung auf Papier)
Datum
Muster-Retouren-Anfrage [pdf]

IMPORTANT: Please note that we can only generate a revocation if the goods NEW/UNUSED/OVP is.
In the case of products delivered free of defects, in the event of withdrawal you shall bear the Return costs. This also applies if you receive a return slip from us.
Note: Please bear in mind that the processing of inquiries may be delayed by a few days due to high workloads. Thank you for your understanding.

Wichtige Retouren-Versand Info!

If you have instructed us to do so, we will collect the goods that cannot be sent by parcel post at your expense from the kerbside, ready for dispatch and securely packed for transportation.you must return or hand over the goods that can be sent by parcel post to us or to 1A profi-pumpe.de UG (haftungsbeschränkt), Service & Lager, (see address below) immediately and in any case within 14 days of the day on which you notify us of the cancellation of this contract at the latest. The deadline is met if you send the goods that can be sent by parcel post before the period of 14 days has expired.
The Germany-wide collection costs for goods that cannot be sent by parcel post are estimated as follows:

  • package/rain barrel to a maximum of around EUR 80,
  • pallet to a maximum of around EUR 150

Abroad please inquire.

We do not process returns at our office address, but at service centers:

  • Rain barrels, rain filters, garden fountains, airbrush AN:
    1A profi-pumpe.de UG (haftungsbeschränkt), Service & Warehouse, Hilderser Str. 11, 98590 Schwallungen
  • all other products AN:
    1A profi-pumpe.de UG (haftungsbeschränkt), Service & Warehouse, Budenheimer Weg 55, 55262 Ingelheim

We ask you to address and stamp the returns accordingly or to use the returns slip we have provided. This will speed up the processing of your request. However, you are free to send the returned goods back to our office address. Please note, however, that bulky goods (including palletized goods) cannot be unloaded there due to a lack of equipment. This information only serves to optimize business processes and in no way restricts your rights as a consumer.

Safe return transportation

If possible, please pack the goods in the original packaging so that no damage can occur to the product during return transportation. In the event of transport damage due to defective packaging, your claims cannot be recognized.